Last Updated: January 05, 2026
At ParentPay App, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website. We are committed to being transparent and keeping things simple.
We are an independent guide website that provides helpful information about school payment systems, especially ParentPay. We do not offer official ParentPay services, process any school payments, or manage ParentPay accounts.
1. Information We Collect
We collect very little personal information because our website is designed to be simple and helpful without requiring you to sign up or log in.
Information we may collect automatically when you visit our site:
- Basic technical details such as your IP address, browser type, device type (phone, tablet, or computer), operating system, and approximate location (country or region level only).
- Pages you view, time spent on the site, and how you arrived at our website (for example, from a search engine or a link).
This information is collected using standard web tools like server logs and Google Analytics. It helps us understand how visitors use the site so we can improve our guides and make them easier to read.
Information you choose to share:
- If you contact us through our contact form or by email, we will receive whatever details you provide (such as your name, email address, and message).
- We only use this to reply to your question or suggestion.
We do not collect or store:
- Any school payment details
- ParentPay login credentials
- Children’s names or school information
- Payment card numbers or financial data
2. How We Use Your Information
We only use the information we collect to:
- Run and improve our website
- Understand which guides are most helpful to parents
- Fix technical problems
- Respond to messages you send us
We do not sell, share, or rent your information to anyone else. We do not use it for marketing or advertising purposes.
3. Cookies and Tracking Tools
Our website uses a small number of cookies and similar tools:
- Essential cookies: These help the website work properly (for example, remembering your preferences like light or dark mode if we add it later).
- Analytics cookies: We use Google Analytics to see general visitor trends (such as which pages are popular). This data is anonymous and cannot identify you personally.
You can manage or disable cookies in your browser settings at any time. However, turning off essential cookies may affect how the website works.
4. Third-Party Services
We use the following trusted third-party services:
- Google Analytics: To understand visitor behaviour in an anonymous way. Google may collect some data according to its own privacy policy. You can learn more at: https://policies.google.com/privacy
- Web hosting provider: Our site is hosted on secure servers that follow industry standards for data protection.
We do not share personal information with these services beyond what is needed for the website to function.
5. Data Storage and Security
Any limited data we collect (such as contact form messages) is stored securely and only kept as long as necessary – usually no longer than a few months for messages.
We use appropriate technical measures to protect the website and data from unauthorised access.
6. Your Rights
Under UK and EU data protection laws (including GDPR), you have the right to:
- Ask what information we hold about you (if any)
- Request correction or deletion of your data
- Object to how we use your data
Since we collect very little personal information, these requests are usually simple. You can contact us using the details below.
7. Children’s Privacy
Our website is aimed at parents and carers. We do not knowingly collect personal information from children under 13. If you believe we have received such information by mistake, please contact us immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last Updated” date. We encourage you to check back occasionally.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle data, please get in touch using our contact page or email us at the address provided on the site.
Thank you for trusting ParentPayApp.co.uk. We are here to help make school payments easier to understand – while always respecting your privacy.